FAQ & Site Info
Terms of ServiceOrder fulfillment:
All orders received before 4:00PM EST ship within 1 business day, but we strive to ship same day as purchase. Items marked "Ships in 5-7 business days" or similar will have to be ordered from our supplier warehouse and will ship out from us in that allotted time. If you need your item rushed please let us know.
We determine the most efficient shipping carrier for your order. The carriers that may be used are: U.S. Postal Service (USPS), United Parcel Service (UPS) or FedEx. Shipping charges may be subject to sales tax depending on the ship to states tax laws.
We want you to be happy with your purchase. You may return most unused items to us for any reason within 14 days of receipt for refund. All returned items must be in brand new and re-sellable condition with all tags, packaging, accessories and documentation still intact and in their original condition. All returns will receive a full refund, less the original shipping charge. Please remember that if you return any items from an order in which you received free shipping & handling and/or a promotional gift or discount, the original savings associated with the returned item will be deducted from the refund amount. Please allow up to one billing cycle for your credit card company to process and post the refund amount to your account.
The item must be in its original condition: Please ensure that the item you are returning is in brand new condition with all of its original product packaging. We cannot accept returns of products that have been used, as we are not able to resell such products.
Wait for a Return Authorization number: In order to expedite return processing and to prevent errors, please wait for RA # prior to shipping your return. You should receive RA # for your return request within two business days.
Ask us about a prepaid return label. We can email you a return shipping label to print out and attach to the return package. We will let you know what it will cost beforehand - cost of the prepaid return label is deducted out of your refund.
Carefully pack and send: When sending your return, please use the original (or comparable) shipping box and ship pre-paid via an insured carrier such as USPS, UPS or FedEx. We are not responsible for damage to returned items while they are in transit.
Clearance Items: Clearance items are final sales and may not be returned. Sale items, on the other hand, MAY be returned.
Used Pre-owned Items: Used items sold as "pre-owned" are final sales and may not be returned.
First Aid, Safety Gear, Search & Rescue Equipment: For legal liability reasons and for your personal safety, may not be returned or exchanged.
Lost or Stolen Packages:
We are not responsible for lost or stolen packages. Please ensure that your shipping address is secure for delivery, especially if you are not there during the day. If you would like to purchase shipping insurance on an item, please contact us before buying so that we can give you a quote.
LEGAL AND PRIVACY
USE OUTDOOR GEAR AT YOUR OWN RISK!
Due in part to the inherent risks and dangers present in all outdoor activities and use of outdoor gear, Ultraliteoutfitters.com does not warrant or endorse the safety of using any products or procedures referred to in this website. Some outdoor products, such as knives, tools and climbing equipment, are inherently dangerous even when used properly and as intended.
Any survival situation is inherently dangerous regardless of the products used or the procedures performed. Ultraliteoutfitters.com does not guarantee or warrant that the products or procedures contained in this website will function as intended when needed in a survival situation.
All of the products offered for sale on this website are intended and sold for legitimate sporting purposes only. The purchase, use and ownership of knives, saws, tools and other outdoor gear are subject to a wide variety of local laws and regulations. Due to the complexity and constantly changing nature of these laws and regulations, it is impossible for Ultraliteoutfitters.com to be aware of every restriction in every location in which our products are sold or carried.
By using this website, you agree that it is your responsibility to investigate and comply with the laws and regulations that apply in your specific area. You agree that you, and not Ultraliteoutfitters.com, are solely responsible for any claims resulting from violation of these laws and/or regulations.
You Must Be At Least 18 Years of Age
By accessing this website and placing an order with Ultraliteoutfitters.com, you represent that you are at least 18 years of age, or that you have obtained parental permission to use this website. If you are shipping to a gift recipient, you represent that he or she is at least 18 years of age, or that you have obtained the permission of the gift recipient's parent or guardian to ship the items to the gift recipient.
Export Regulations for International Orders
Although Ultraliteoutfitters.com attempts to comply with all import, export and product use regulations both within the United States of America and in countries abroad when selling and shipping your order, you understand that it is your sole responsibility to ensure that each product you order from us is legal for import, possession and use in your locality, state and/or country. You understand that you are solely responsible for any claims resulting from the violation of any laws and/or regulations with regard to the purchase, possession and use of any products you purchase through this website.
Ultraliteoutfitters.com attempts to provide accurate and timely information concerning its products and, if you believe that any information contained in this website is inaccurate, please contact us and we will promptly correct any inaccuracies. Ultraliteoutfitters.com is not responsible for typographical errors or labeling errors as to product pricing and information. Prices and terms are subject to change without notice. By accessing this website, you also understand and agree with the terms, conditions and disclaimers set forth below and in other parts of this website.
Reference Information & Links
The information provided in this website is not a substitute for qualified instruction or personal experience. Ultraliteoutfitters.com assumes no liability for the use of or reliance on this information by any visitor to the Ultraliteoutfitters.com website. It is each individual's responsibility to have the proper knowledge, experience and gear to enjoy outdoor activities safely.
Although Ultraliteoutfitters.com has attempted to provide accurate and timely information on this website, Ultraliteoutfitters.com assumes no responsibility in connection therewith. Ultraliteoutfitters.com reserves the right to alter or delete any services or products contained herein without notice. IN NO EVENT SHALL Ultralite Outfitters BE LIABLE FOR ANY SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY KIND, including, without limitation, lost profits or damages resulting from the use of or reliance upon any information provided on this website.
Third Party Statements & Hyperlinks
From time to time, Ultraliteoutfitters.com may post on its website statements made by third parties. Ultraliteoutfitters.com normally does, but is not obligated to monitor such third party statements for accuracy, legality, ownership or other characteristics, and makes no representations in connection therewith. Ultraliteoutfitters.com expressly disclaims any and all liability for such third party statements.
All product and brand names mentioned on this website are trademarks of their respective owners, and any mention thereof on this website is for informational purposes only and does not necessarily constitute an endorsement or a recommendation thereof by Ultraliteoutfitters.com or its personnel.
This website contains hyperlinks to other resources on the Internet. These links are provided solely for your convenience and to assist you in locating other Internet resources that may be of interest to you, and are not necessarily intended to state or imply, unless otherwise expressly noted, that Ultraliteoutfitters.com sponsors, endorses, recommends, is affiliated or associated with such linked sites. Ultraliteoutfitters.com makes no claim or representation, and accepts no responsibility regarding the quality, nature or reliability of the site accessible by hyperlinks from this website, or sites linking to this website.
This website (excluding linked sites) is controlled by Ultralite Outfitters from the State of New York, United States of America. It can be accessed from all 50 states, as well as from other countries around the world. Each of these jurisdictions may have laws and regulations that differ from those of the State of New York, United States of America.
By accessing this website, you and Ultralite Outfitters agree that the laws and regulations of the State of New York, United States of America, will apply to all matters relating to your access of this website, without regard to any conflict of laws principles. In the event of a dispute, you and Ultralite Outfitters agree to submit to the exclusive personal jurisdiction and venue of the United States District Court for the District of New York with respect to such dispute.
Intellectual Property Information
This website was created by Ultralite Outfitters. The contents of this website, including design, text and the selection and arrangement thereof are the intellectual property of Ultralite Outfitters. Ultraliteoutfitters.com does not claim and specifically disclaims any intellectual property right to certain product images, stock photographic images, product descriptions, logos and graphical links which are copyrighted and/or trademarked by third parties. These writings, images and graphics are the property of their respective copyright owners.
Limited Permission to View, Store, Print, Reproduce & Distribute
You are hereby granted permission to view, store, print, reproduce and distribute any portions of this website for the sole purpose of purchasing goods and services from Ultraliteoutfitters.com and for using this website as a shopping resource, provided that you do not modify any page, or any portions thereof. Any other use of the material on this website, without the prior written permission of Ultraliteoutfitters.com, is strictly prohibited.
We Respect the Intellectual Property Rights of Others
Ultraliteoutfitters.com respects the intellectual property of others. If you believe that any text, images or graphics contained in this website violate U.S. copyright or other intellectual property laws, please contact us and we will immediately remove any and all infringing material.
Information We Collect
When you purchase a product on Ultraliteoutfitters.com, we ask for your name, address, phone number, e-mail address and credit card information. This information is used to process and to fill your order.
We never make your personal information or e-mail address available to any other company or organization without your permission. Simply placing an order with us does not mean that you are giving us permission to disclose your personal information to another company or organization.
All online transactions at our store are processed with the latest industry-standard SSL encryption. When you enter your credit card number into the order form, it is transmitted across the Internet in an encrypted form and never seen.
Notification of Changes